So what’s this member portal I’m hearing about?
When the club was managed by CCP, they handled memberships directly. After CCP took down the White Wolf store that sold memberships in the club, we had to create a new membership portal that allows joining and renewing membership in MES, and in our first phase it connects with our legacy systems.

This isn’t it? You mean there’s more coming?

Yes! Besides providing a connection to our legacy systems (the CRD, approvals database, Standards), we plan on adding entirely new functionality, and replacing those old systems. Of course, that will take time.

What do I do first?

The first step is to create an account. Then you can either claim an existing membership number (if you have one), sign up for a free trial, or buy a new membership right away.

What do I do if I don’t get the verification email as I try to set up an account?

First, check your spam filters. If it’s not there, send an email to the Help Desk briefly explaining what happened. Don’t forget to include your name and membership number!

How do I renew?

After you claim your membership number, there are links to renew under the “My Membership” menu, or by clicking on “View Account” in the upper right corner.

What do I do if I no longer have access to the email account that would claim my membership number?

Fill out the Help Desk Contact Us form briefly explaining the situation and give us both your current and original emails. Please include your name, membership number, and (for security) your date of birth. And please CC your direct coordinator so they can confirm your info.

How do I verify that someone else isn’t expired?

You can find Membership Lookup in the Tools menu, and from there search our members database for the member in question.

How do I claim my old NPO Membership number (ex: 9999-001)?

Old NPO Membership numbers can’t be claimed in the membership portal. Instead, sign up for a new membership, which will give you a new member number.

I can’t claim my membership number and it starts with something other than US?

That is a membership number for another member club. You will need to obtain a US Membership as the MES is no longer affiliated with these other membership clubs at this time.

I can’t claim my membership number and it starts with US?

Some of the original memberships from early in the CCP club have to be manually taken care of by the helpdesk. Please briefly explain what has happened. Please include your name, membership number, and (for security) your date of birth. And please CC your direct coordinator so they can confirm your info. Thanks!

What do I do if I don’t get the email to claim my membership number?

First, check your spam filters. If it’s not there, fill out the Help Desk Contact Us form briefly explaining what happened. Please include your name, membership number, and (for security) your date of birth. And please CC your direct coordinator so they can confirm your info.

Do you accept forms of payment other than PayPal?

We use PayPal to process our payments, but you do not need a PayPal account to renew. After clicking the “Check out with PayPal” button, you can click on “Don’t have a PayPal account?” on the next screen in order to pay with a credit card without signing into PayPal. This works if you don’t have a PayPal account, or even if you have one and would prefer not to use it. If you can’t do either PayPal or pay by credit card, please fill out the contact us form under About Us and we’ll get you instructions to pay via check or money order.

Are non-US members able to use this system?

Currently the ability to renew on portal is available for MES members only. The MES currently no longer retains affiliation with other Membership Clubs. If you do not already have an MES membership, you will need to obtain one in order to make use of our systems or take part in club activities.

I have an email about renewing dated September 12th 2012 but my account isn’t renewed?

If you received an email on September 12th, 2012 about being renewed for one year through PayPal, but your PayPal account did not get deducted any money and your membership was not renewed either, then you were probably emailed an erroneous receipt.There was a glitch in the renewal system on September 12th, 2012 that sent out a erroneous renewal notices to a certain portion of all of our membership, without the member requesting the renewal to be paid. No money was actually removed from people’s PayPal accounts, nor were any memberships actually renewed. An announcement regarding the erroneous notices was broadcast on the announcement email lists on that same day and posted to the website as well.If you do have a PayPal receipt dated on September 12th, 2012 for an actual renewal that isn’t showing correctly, please contact the help desk with that receipt for help resolving that issue.

 

Approvals Database & CRD

 
 
The Approvals Database is no longer functional at this time, and the CRD is no longer properly updating specific member information. Membership Dates and Numbers can still be found thru the Membership Portal, but our databases are in the process of being replaced with a much newer and well improved system. Please see a preview of this new system here: https://drive.google.com/drive/folders/1jv2d9jUEea-ivdb35l_QWLlGY2QUJgvc?usp=drive_link
 
How do I subscribe to a mailing list?
A directory and instructions for OOC Mailing Lists can be found here: https://docs.google.com/document/d/1Pr0rNsW4tYYRl8Lc69nz-nEmsBs99glHnq7cVQS5rwQ/edit
 
Do I have to sign my real name to every post?
All posts must be signed with the name you currently use on a regular, daily basis and your MES Membership Number. You’re welcome to use your first name and last initial, just your last name, a relatively unique nickname, or anything else that shows up in the Membership Portal, and is at least moderately unique. If the name you use is different from your legal name, please understand that we are not in the business of putting members in danger or causing harm through deadnaming, but there may be times where the Board of Directors or National Coordinator needs to obtain your legal name for various reasons. These reasons will be explained to the best of their ability should such a situation arise.
 
How can I see what lists I’m subscribed to?
Navigate to https://mes.topicbox.com/groups to see a list of all the groups you belong to. You can also leave groups from this same page.
 
How do I contact a listmod?
From the same link provided above, click on the list you wish to contact an Admin/Mod for and look on the right-hand side. You will see a link that says ‘Contact Group Admins’. 
 
How do I update my email, add another email, or change my password?
All of these functions can be performed from this page: https://mes.topicbox.com/security or by clicking on your email in the top left corner while logged into TopicBox and selecting ‘Profile & Security’.